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ORDERING

You can order online 24/7.

Telephone orders can be placed by calling (416)234-1075 or toll-free (866)285-5509 Monday-Friday 8:00am until 5:00pm and Saturdays 9:00am – 1:00pm.

Prices and availability are subject to change without notice. Sculpture Supply Canada takes steps to ensure the accuracy and completeness of product and third-party warranty services information provided, however, please refer to the manufacturers' information for complete product details.

Order fulfillment is subject to warehouse availability. The customer will be notified of out-of-stock items which will be shipped immediately upon restock from the manufacturer.

Shipping
All orders are shipped via UPS. Please note that we cannot deliver to a P.O. Box. To obtain pricing and shipping rates, please call our toll-free number at (866)285-5509. Overweight and oversized items will be shipped via truck freight. Shipping rates are determined by weight, size, quantity of packages, and shipping destination. Additional freight charges may apply to orders containing hazmat products, or products which require heated service shipping or special handling.

Any additional shipping charges incurred as a result of incorrect or incomplete address information will be at the customer's expense. Any redirection of shipment by the customer after the order has been shipped from Sculpture Supply Canada to an address other than that provided by the customer at the time of ordering will be at the customer's expense.

Returns
No credit will be provided on merchandise returned without written authorization. Returns due to error on our part or defective merchandise will be given full credit. Some conditions may apply. No returns are accepted or exchanges made on mould making products, latex rubber, gypsum, resin and carving stone products. Some products are moisture sensitive and require climate control. Once product has left our premises we have no control over the many storage and processing variables associated with these materials.

All products must be returned in their original purchase condition with the original packaging material, and where applicable, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. All credits are contingent on merchandise salvage value and original purchase price. Any other returns are subject to a 20% handling charge plus transportation costs.

Payment
All prices are in Canadian funds. Applicable taxes and shipping charges will be added to all web orders. International orders may be subject to additional federal/state duties, taxes and brokerage fees.

We accept the following payment methods:

  • PayPal
  • Certified cheque
  • Money Order
  • VISA, MasterCard & Debit (Showroom purchases)

PayPal is a method of payment which enables the customer with an email address to securely send payments online. With a PayPal account you can choose to pay for your order with your credit card, debit card, bank account, or PayPal account balance. Your credit card and bank numbers are never seen by the seller or merchant. You are 100% protected against unauthorized payments sent from your account.

Orders paid for by Certified cheque or Money Order will be shipped or released upon receipt of payment.